Frequently Asked Questions
Everything you need to know about editing, proofreading, citation checks, presentation design, research proposal feedback and our upcoming tutoring service.
Who is Smart Writer Hub?
We’re an academic support service for UK and international students. We offer editing & proofreading, citation & originality checks, thesis & dissertation editing, presentation design and research proposal feedback — with tutoring & coaching launching soon. We help you improve and polish your own work; we do not write or complete assignments on your behalf.
What services do you offer?
Editing & Proofreading, Thesis & Dissertation Editing, Citation & Originality Check, Presentation Design & Formatting, Research Proposal Feedback & Editing, and (coming soon) Tutoring & Coaching. See our full services page for details.
Is using your service considered cheating?
No. Editing your own completed writing, getting feedback on structure, checking citations, or having your slides formatted are widely accepted forms of academic support. We do not write, research or complete coursework for submission on a student’s behalf — the ideas and the work stay yours.
What does the Editing & Proofreading service include?
Copyediting, structural editing, line-by-line proofreading, and a citation & formatting check on an essay or piece of coursework you’ve already written. See the Editing & Proofreading page for the full breakdown.
What does Citation & Originality Check include?
We check your citations against your required style guide and review your finished work for originality issues like accidental unquoted overlap or inconsistent referencing — on writing that’s already yours. Details on the Citation & Originality Check page.
Who works on my order?
Experienced editors and proofreaders matched to your subject area review your work. Every order goes through a quality check before it’s returned to you.
How fast is turnaround?
Turnaround depends on the service and length of your document, with rush options available for tight deadlines. You’ll see an estimated delivery time before you confirm your order.
What guarantees do you offer?
We guarantee on-time delivery, a thorough quality check on every order, and revisions if the work doesn’t meet your instructions.
What is your refund policy?
We offer a clear, fair refund policy if something goes wrong with your order. Read the full details on our Refund Policy page.
Is my information kept confidential?
Yes. Your name, contact details and the documents you share with us are kept confidential and are never shared with third parties. See our Privacy Policy for details.
How much does it cost?
Pricing depends on the service, document length and turnaround time. Visit our Pricing page for typical rates, or contact us for an exact quote.
Is Tutoring & Coaching available now?
It’s launching soon! Visit the Tutoring & Coaching page to join the waitlist and be first to know when it opens.
Can I join as a tutor?
Yes! We’re always looking for qualified tutors and editors — see Join as a Tutor.
Still have a question? Get in touch and we’ll get back to you within 24 hours.